Grand Union DTP Complaints and Appeals Procedure

Before raising a formal Complaint or Appeal, a student should contact the relevant GUDTP Manager and/or GUDTP (Associate) Director at their registered institution to discuss concerns and, if possible, resolve the matter informally. Students should undertake Stage 1 in a timely fashion in order to comply with the timeframes set out in the relevant complaints/appeals policies under Stage 2.

Contact details:

• Brunel University of London: emma.smith@brunel.ac.uk
• The Open University: FASS-Research-student-support@open.ac.uk
• University of Oxford: granduniondtp@socsci.ox.ac.uk

If you are a student at Brunel University of London:

i) If your complaint or appeal relates to a GUDTP matter, you will be directed during stage 1 as to the appropriate route for your complaint. Usually, it will be dealt with via the University of Oxford’s complaints process because the GUDTP is administratively located within the University of Oxford. The complaint should be directed to the Social Sciences Division (complaints.gudtp@socsci.ox.ac.uk) at the University of Oxford and will be dealt with in accordance with the University of Oxford’s policy. Complaints and academic appeals | University of Oxford

ii) If your complaint or appeal relates to a student or staff member at the Open University, refer to the OU complaints process: Complaints, appeals and policies | Help Centre | The Open University. The complaint should be submitted via the Public Complaints form: Complaints | The Open University

iii) If your complaint or appeal relates to a student or staff member at the University of Oxford, refer to the University of Oxford complaints process: Complaint and Academic Appeals | University of Oxford. The complaint should be directed to the Social Sciences Division (complaints.gudtp@socsci.ox.ac.uk) at the University of Oxford and will be dealt with in accordance with the University’s policy.

iv) If it relates to any other matter*, this will be dealt with by Brunel University of London’s complaints process: OSCCA | Brunel University of London

If you are a student at the Open University:

i) If your complaint or appeal relates to a GUDTP matter, you will be directed during stage 1 as to the appropriate route for your complaint. Usually, it will be dealt with via the University of Oxford’s complaints process because the GUDTP is administratively located within the University of Oxford. The complaint should be directed to the Social Sciences Division (complaints.gudtp@socsci.ox.ac.uk) at the University of Oxford and will be dealt with in accordance with the University’s policy. Complaints and academic appeals | University of Oxford

ii) If your complaint or appeal relates to a student or staff member at Brunel University of London, refer to the Brunel University complaints process: OSCCA | Brunel University of London

iii) If your complaint or appeal relates to a student or staff member at the University of Oxford, refer to the University of Oxford complaints process: Complaint and Academic Appeals | University of Oxford. The complaint should be directed to the Social Sciences Division (complaints.gudtp@socsci.ox.ac.uk) at the University of Oxford and will be dealt with in accordance with the University’s policy.

iv) If it relates to any other matter*, this will be dealt with by the Open University’s complaints process: Complaints, appeals and policies | Help Centre | The Open University.

If you are a student at the University of Oxford:

i) If your complaint or appeal relates to a GUDTP matter, you will be directed during stage 1 as to the appropriate route for your complaint. Usually, it will be dealt with via the University of Oxford’s complaints process because the GUDTP is administratively located within the University of Oxford The complaint should be directed to the Social Sciences Division (complaints.gudtp@socsci.ox.ac.uk) at the University of Oxford and will be dealt with in accordance with the University’s policy. Complaints and academic appeals | University of Oxford.

ii) If your complaint or appeal relates to a student or staff member at Brunel University of London, refer to the Brunel complaints process: OSCCA | Brunel University of London

iii) If your complaint or appeal relates to a student or staff member at the OU, refer to the OU complaints process: Complaints, appeals and policies | Help Centre | The Open University. The complaint should be submitted via the Public Complaints form: Complaints | The Open University

iv) If it relates to any other matter*, this will be dealt with by the University of Oxford complaints process: Complaint and Academic Appeals | University of Oxford.

If the complaint relates to an Economic and Social Research Council (ESRC) or UK Research and Innovation (UKRI) policy, contact UKRI.

*Including queries about an application for graduate study, issues concerning supervision, institutional resources or facilities, or matters regarding student progression.